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RS-232 Troubleshooting
Common serial
port problems

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Serial Port Monitor

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Professional A/V equipment employed in signal management systems is commonly controlled by the RS-232 serial communication protocol. Amplifiers, switchers, dimmers, extenders, projectors and matrix switchers are just a few examples of the kinds of equipment controlled by the RS-232 protocol.

An understanding of the underlying technology of the RS-232 protocol can be indispensable when faced with problems while using your equipment. Knowing what to look for can minimize the time spent troubleshooting RS-232 connections.

In this article we will attempt to give you a basic understanding of RS-232 connections and help you resolve any serial port problems you encounter.

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  1. What is RS-232 Protocol?
  2. Serial RS-232 Pinouts
  3. Voltage Ranges
  4. Baud Rate
  5. Cable Length Limitations
  6. Serial port troubleshooting

RS-232 Protocol

The Electronic Industries Association (EIA) originally defined RS-232 in 1962 as a recommended standard (RS) for interfacing with a modem. In January 1987 the standard was amended to the most current version, RS-232D. These amendments were made to ensure compatibility with international standards CCITT V.24, V.28, and IS2110.

RS-232 Pinouts

Below are the standard pin-outs for the RS-232 protocol for IBM compatible computers. The most common connections contain either a 9-pin or a 25-pin connector.

Standard pin-outs for the RS-232 protocol

Not all pins in the 25-pin connector are used for transmitting data. The extra pins are commonly used for port loop-back testing. The 9-pin and the 25-pin connectors have opposite designations for their number 2 and 3 pins. A/V equipment usually uses a 9-pin connector for its RS-232 connections. In many cases the pin-outs can be different on your A/V equipment and the controlling system or computer. An example would be where the 2 and 3 pins are reversed which allows the connection to be made with pin-to-pin wiring between a 9-pin connector and 9-pin cable. “Terminal block” connectors are becoming popular with A/V equipment manufacturers. These connectors enable easy installation with no soldering required.

Voltage Ranges

RS-232 pins have a standard voltage range of -15V to +15V for all of its signal pins. Voltage swings that occur while transmitting data can total 30V. RS-232 ports can work with voltages as low as -5V to +5V. Compatibility with different equipment types is made possible by the wide range of voltages that the RS-232 can use and this also helps to minimize interference by allowing for a greater noise margin.

RS-232 signal lines can generate substantial electrical noise due to the large voltage fluctuations. This means you should not run this signal close to high-impedance microphone or audio lines. If you do require these signals to be running near each other you need to properly shield all of your audio wires.

Baud Rate

Baud rate measures the speed of data transmission between two ports and is generally thought of as bits per second. The RS-232 protocol controls the baud rate. Baud rates usually fall into the range of 1200 to 19200. Starting at 1200, rates double through the common baud rates of 1200, 2400, 4800, 9600 and 19200.

Cable Length Limitations

As the baud rate increases the serial cable connecting your A/V equipment and its controlling system must decrease. Generally a 100 foot cable is appropriate for 1200 to 2400 baud. For 9600 baud your cable should be a maximum length of 50 feet and you need to shorten this to 20 feet is you are transmitting at 19200 baud.


Serial port troubleshooting falls into two broad categories. Software incompatibilities or conflicts can cause your connection problems as can physical connection problems with your hardware.

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One of the most common serial port errors that installers encounter when connecting a device to the control system is incorrect wiring. Most control systems only require the connection of two wires to the controlled device. The Transmit (XMT) and Ground (GND) pins on the control system are connected to the Receive (RCV) and Ground (GND) pins on the controlled device respectively, as shown below (Fig. 1).

Figure 1

If the control system needs to receive a response from the controlled device, a third wire will also need to be connected (Fig. 2). For example, this is the recommended wiring if you are controlling a device through your computer’s COM port.

Figure 2

Confirming a Proper Connection

If all of the pins are not labelled it can be difficult to tell if the wiring between control system port and controlled device port has been done correctly. If a terminal block connector is in use you can use a voltmeter to monitor the voltage and ascertain that the connection is good. Test the voltage with the voltmeter set to “DC”. You want the reading between the RCV pin and the GND pin on the terminal block connector to be between -12V and -6V. Your XMT line should have the same reading as seen below (Fig. 3)

Figure 3

If the voltage on the receive line remains at 0 volts after you have connected the control system and the controlled device, this indicates that your serial port connection problems are the result of the Transmit and Receive lines being reversed (Fig. 4).

Figure 4


If your COM port error persists after you have verified the hardware connection the problem may lie in the software communications settings for both the controlling system and the controlled device.

The software settings must be identical for correct communication between the devices. Baud rate is one parameter that must match on both systems, so if your control system is operating at 2400 baud, you need to have your device set to 2400 baud as well. Data Bits, Parity and Stop Bits are other parameters that must be set identically for communication to flow. The number of bits transmitted in a single character is referred to as the Data Bits and can be set to either 7 or 8. Parity defines if the number of 1s in a single transmission is odd or even. It can be set to None if parity is not important to your application.

The Stop Bit can be set to 0, 1 or 2 and defines the end of the transmission. A/V devices are usually set with Data Bits at 8, Parity at None and 1 Stop Bit. This is known as an “8 n 1” setting. If you are troubleshooting serial port communication issues, check that all these settings are the same on both ends of your connection.

Serial Port Debugger software is a tool offered by Electronic Team that works as an aid in serial port communication troubleshooting. It can greatly reduce the time required to find and resolve issues with your serial port communications.

Serial Port Debugger assists in COM port troubleshooting by enabling you to monitor, log and analyze any of your serial ports. The software tool’s user interface lets you look at this data in a number of different views that will help you track down problems quickly. You can also emulate sending data to a serial device and playback sessions so you can review multiple instances of the same data being sent to a port. This allows you to search for differences that may lead you to the solution of your problem.

rs232 debug tool

RS232 debug software can prove to be an indispensable tool when confronted with serial port communication problems. Put it in your software toolbox today and start streamlining your troubleshooting sessions.

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Serial Port Monitor
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